207 lines
11 KiB
Plaintext
207 lines
11 KiB
Plaintext
Shiva at Networld '92
|
|
Shiva Joins Novell Technical Support Alliance
|
|
|
|
At Networld, Shiva Corporation will announce joining Novell, Inc., and
|
|
other computer industry leaders as a member of the Technical Support
|
|
Alliance (TSA), which gives customers coordinated post-sales support for
|
|
multivendor computing environments. Novell's choice of Shiva as a
|
|
technical alliance partner was a result of an extensive survey of the
|
|
large NetWare user base. TSA members include 30 leading companies such as
|
|
Apple, Borland, Digital Equipment Corporation, Microsoft and others. For
|
|
more details, see the enclosed press release.
|
|
|
|
Network Discussion Groups
|
|
|
|
Throughout the show, Shiva will host a series of discussion groups on
|
|
issues surrounding dial-in network access. The groups of network managers
|
|
-over 100 in all will air their views, led by Dr. Eric Almquist, general
|
|
manager of Decision Research Corporation and Lori Underhill, also of DRC.
|
|
To keep the ideas flowing, Shiva also invited industry experts who will
|
|
act as discussion catalysts. For information about trends that emerge in
|
|
the discussion groups, contact Criswell Communications after Networld.
|
|
|
|
Shiva Booth Demonstrations
|
|
|
|
Shiva Corporation (booth #3624) will demonstrate a variety of dial-in
|
|
solutions for PC and Macintosh vendor environments, along with its popular
|
|
FastPath 5 LocalTalk-to-Ethernet router.
|
|
|
|
NetModem/E
|
|
|
|
Shiva will demonstrate the award-winning NetModem/E, the only dial-in
|
|
networking product that gives PC users transparent access to Novell
|
|
NetWare network data and services, even using graphical programs like
|
|
Lotus Notes and Windows. The NetModem/E supports Novell's IPX and
|
|
AppleTalk, so PC and Macintosh users can dial into a network and access
|
|
resources as if they were local nodes. Other features include shared
|
|
dial-out and network-to-network routing.
|
|
|
|
The demonstration setup in Shiva's booth includes NetWare 3.11 running on a
|
|
Compaq 386-33 computer along with the Mac NLM (NetWare Loadable Module).
|
|
The network, based on a 10BaseT Ethernet topology, connects two Compaq
|
|
workstations, a Macintosh IIsi, and Apple Computer's PowerBook. Both PCs
|
|
and Macintosh computers can dial out to outside services and dial into the
|
|
Shiva network in Cambridge, MA, through a NetModem/E. The NetModem/E uses
|
|
Shiva's dial-in driver, which is compatible with the ODI (Open Data Link
|
|
Interface) specification from Novell. The workstations can all dial out
|
|
through a single NetModem/E to Shiva's bulletin board or CompuServe, or
|
|
dial into a NetModem at Shiva for network-to-network routing.
|
|
|
|
FastPath 5
|
|
|
|
Shiva's FastPath 5, the fastest LocalTalk-Ethernet gateway, and the de
|
|
facto standard for Macintosh routing, will also be demonstrated with
|
|
Shiva's new routing software, called K-Star 9.1, that is faster and uses
|
|
less memory than previous versions. K-Star 9.1 adds more support for SNMP,
|
|
including support for 311 unique MIB objects. Version 2.2.1 of Shiva Net
|
|
Manager, including a new management interface and enhanced diagnostics,
|
|
will also be demonstrated. The Shiva Net Manager lets users manage all
|
|
their FastPaths from anywhere on the internet.
|
|
|
|
AppleTalk Remote Access Technology Demonstration
|
|
|
|
Shiva is showing one of the first third-party demonstrations of AppleTalk
|
|
Remote Access. The demonstration setup includes an Apple PowerBook running
|
|
System 7 and AppleTalk Remote Access client software, a 9600 bps modem,
|
|
and a Shiva hardware server and modem connected to an AppleTalk network.
|
|
Using AppleTalk Remote Access and the modem, the remote PowerBook dials
|
|
and connects to the Shiva server, and becomes a full node on the AppleTalk
|
|
network. The PowerBook user can access file servers, printers, or
|
|
electronic mail, as if he or she were directly connected to the network.
|
|
|
|
User Champions
|
|
|
|
Shiva salutes its User Champions from Polaroid Corporation, McDonald's and
|
|
others in its booth presentation. Polaroid Corporation uses the NetModem/E
|
|
in an automated identification system that stores digitized photographs,
|
|
fingerprints and data on a central server. Clients in remote locations can
|
|
access identification data using the NetModem/E - a transparent, easy
|
|
solution. McDonald's Corporation also uses the NetModem/E, to give
|
|
regional managers in remote offices access to central databases from
|
|
anywhere.
|
|
|
|
Expanded Management Team
|
|
|
|
New management joining Shiva during the last two quarters include Bill
|
|
Avery, VP-Product Development; Paul Chesterman, VP-Finance; Steve Van
|
|
Beaver, Director of Customer Support; Ronna Alintuck, Director of
|
|
Marketing. For more information, see the enclosed release.
|
|
|
|
About Shiva Corporation
|
|
|
|
Founded in 1985, Shiva Corporation is a leading supplier of communications
|
|
servers and internetworking products. According to International Data
|
|
Corporation (Framingham, MA), Shiva is the leading AppleTalk
|
|
internetworking vendor, with 56% of the market.
|
|
|
|
NetModem/E is a trademark of Shiva Corporation. FastPath is a registered
|
|
Trademark of Novell, licensed to Shiva Corporation. All other product
|
|
names are registered trademarks or trademarks of their respective
|
|
companies.
|
|
|
|
--------------------------------------------------------
|
|
|
|
Boston, MA, Networld -- February 11, 1992 -- Today Shiva Corporation joined
|
|
Novell, Inc., and other computer industry leaders as a member of the
|
|
Technical Support Alliance (TSA), formed to provide customers with
|
|
coordinated post-sales support for multivendor computing environments.
|
|
|
|
Novell's choice of Shiva as technical alliance partner was a result of an
|
|
extensive survey of the large NetWare user base. Shiva was recognized as a
|
|
leading supplier of internetworking and dial-in remote access tools for
|
|
Novell customers. Shiva is the only Macintosh hardware product company,
|
|
other than Apple Computer Corp., currently in the Alliance.
|
|
|
|
TSA members include computer industry leaders such as Apple, Borland,
|
|
Compaq, Digital Equipment Corp., Hewlett-Packard, IBM, Intel, Lotus
|
|
Development Corp., Microsoft, NetFRAME, Oracle, Ungermann Bass, 3Com and
|
|
others. The TSA now includes 30 member companies.
|
|
|
|
According to Richard King, Novell's Vice President of Service and Support,
|
|
"With companies like Shiva joining the alliance, TSA will continue to
|
|
provide the widest support coverage for complex, multivendor systems in
|
|
the industry."
|
|
|
|
The Technical Support Alliance agreement between Novell and Shiva outlines
|
|
the responsibilities of a support team that includes technical support
|
|
staff from both companies. Team members exchange training and technical
|
|
information on their respective products and use each other's products in
|
|
their technical support labs. A customer with a technical problem
|
|
involving both companies can call either company to begin resolution of
|
|
the problem. Procedures that involve a conference call between team
|
|
members are defined for problems that require escalation.
|
|
|
|
Steve Van Beaver, Shiva's Director of Product Support, said "Our
|
|
participation in TSA reflects the fact that internetworking tools, and
|
|
dial-in remote access, are becoming network critical applications. As
|
|
users link multi-platform and multi-protocol environments, tools like
|
|
routers and Shiva's NetModem become virtually as central as the network
|
|
operating system."
|
|
|
|
The NetModem/E is an integrated network communications server that provides
|
|
remote IBM and compatible PCs and Macintosh computers with transparent,
|
|
secure access to NetWare and AppleTalk Ethernet networks. The NetModem/E
|
|
provides dial-in, shared dial-out, and network-to-network routing for
|
|
PC-only networks, Macintosh-only networks, and mixed networks.
|
|
|
|
Shiva's FastPath 5, the leading LocalTalk-Ethernet gateway, and NetModem/E,
|
|
a network communications server for Macintosh and PC users, are both
|
|
widely used to integrate Macintosh computers into Novell NetWare
|
|
environments. The FastPath 5 is a multi-protocol LocalTalk-Ethernet
|
|
gateway that routes AppleTalk Phase 1 and 2, TCP/IP, DECnet, IPTalk and
|
|
NFS. It is the de facto standard for AppleTalk to Ethernet routing, with
|
|
an estimated 80 percent of the market.
|
|
|
|
Shiva's Dramatic Growth Results in Major Support Focus
|
|
|
|
Shiva, recently recognized as 1 8th on the Inc. 500 list of fastest growing
|
|
companies, has increased its support staff by over 50% during the last
|
|
year. Senior technical support people have been added to the team,
|
|
increasing the bandwidth and quality of the support. The company has also
|
|
put a sophisticated call tracking system in place.
|
|
|
|
According to Van Beaver, "Shiva has implemented an automated call tracking
|
|
system based on Informix that allows us to create a life history of every
|
|
customer who calls us. It saves both us and our customers valuable time as
|
|
we help solve their problems. Perhaps more important, it provides feedback
|
|
to the entire company about what customers are saying to us."
|
|
|
|
Since joining the company, Van Beaver has also introduced a customer
|
|
awareness program. As part of the program, every Shiva manager visits or
|
|
phones several accounts each week, requesting feedback on product quality,
|
|
application use, and the customer's overall satisfaction.
|
|
|
|
Turnaround time is a priority, since networks play a mission-critical role
|
|
in the corporate infrastructure. Said Van Beaver, "We've reduced our
|
|
response time drastically. If a customer calls Shiva, they can feel secure
|
|
that they'll talk with a support technician right away. And if we don't
|
|
meet those expectations, we want to know!" Van Beaver previously managed
|
|
product support at Intersolv (formerly Index Technology), where the
|
|
telephone support group received the best rating in the CASE industry for
|
|
three years running. He manages worldwide support, training and repair for
|
|
Shiva's products.
|
|
|
|
About Shiva
|
|
|
|
Shiva Corporation is a leading supplier of dial-in remote access, and
|
|
internetworking tools for Novell, AppleTalk, or mixed networks. Shiva
|
|
products have won critical acclaim for their easy to use peripheral
|
|
sharing, remote access and local- and wide-area network routing. According
|
|
to market research firm International Data Corporation, Shiva Corporation
|
|
is the leading supplier of AppleTalk internetworking systems with 56.1% of
|
|
the market.
|
|
|
|
Shiva Corp, One Cambridge Center, Cambridge, MA 02142
|
|
617-252-6300
|
|
|
|
+---------------------------------------------------------------+
|
|
| From the America On-Line & PC-Link New Product Info Services |
|
|
+===============================================================+
|
|
| This information was processed with OmniPage Professional OCR |
|
|
| software (from Caere Corp) & a Canon IX-30 scanner from data |
|
|
| provided by the above mentioned company. For additional info, |
|
|
| contact the company at the address or phone# indicated above. |
|
|
| All submissions for this service should be addressed to |
|
|
| BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A. |
|
|
+---------------------------------------------------------------+
|