43 lines
1.8 KiB
Plaintext
43 lines
1.8 KiB
Plaintext
=============================================================================
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AST RESEARCH, INC. TECHNICAL BULLETIN #0758 05-27-92
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=============================================================================
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AST PREMIUM EXEC AND THE WESTERN DIGITAL 60MB DRIVE
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PROBLEM: The following symptoms occur in Premium Exec systems which
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have a Western Digital WDAH-260-00 model drive installed:
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- An "ERROR INITIALIZING HARD DRIVE" occurs upon booting the
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system.
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- The hard drive will spin down on its own.
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- The drive cannot be accessed for 25-30 seconds after
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returning from SUSPEND operation.
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AFFECTED
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SYSTEMS: All Premium Exec systems.
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CAUSE: This is a firmware problem with the Western Digital drives.
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The version of the firmware can be identified by the "CCC"
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(Customer Configuration Code) which is part of the
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manufacturer's configuration information displayed on the
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label. Drives with a CCC of "D6" will exhibit the above
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symptoms. To view the label, the keyboard must be removed.
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CAUTION:
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This operation should be performed by a qualified service
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technician. It is strongly recommended that it be completed
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by an AST Authorized Service Center. In no case will AST
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Research, Inc. be liable for damage to the system and its
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components or loss of data caused by improper modification.
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SOLUTION: The hard drive should be replaced with a drive having a CCC
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code designated "B2". The model number for this drive is
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WDAH260-02.
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