330 lines
13 KiB
Plaintext
330 lines
13 KiB
Plaintext
ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
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º º
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º SatisFAXtion Modem/400: Solutions to Common Problems º
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º º
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ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
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CONFLICTS WITH 8514A COMPATIBLE VIDEO BOARDS
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The IBM 8514a and compatible video boards will conflict with any modem
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or faxmodem you configure as COM4. This is because 8514a and
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compatible video boards use the I/O address 2E8 which is the I/O
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address used by COM4.
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If you use an 8514a or compatible video board, DO NOT set your modem
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or faxmodem to COM4. Neither the video board nor the modem will
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operate reliably.
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This also applies to video boards based on the S3 chipset.
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S3-BASED VIDEO BOARDS
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Video boards based on the S3 86C911 controller will use the I/O
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address 2E8 (but won't use IRQ 3). This means you can't address your
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modem as COM4.
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The S3 controller has several features derived from the IBM 8514/a
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adapter. Along with these features comes inherent issues with 8-bit
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devices.
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The 86C911 is a 16-bit device that uses x2E8h, x6E8, xAE8, xEE8h to
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access its enhanced more register; all 16 bits are decoded. Since the
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AT bus decodes only the lower 10 bits of the I/O address, conflicts
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will occur between the 86C911 and other devices using the same
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addresses.
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WINFAX PRO LOCKS UP WHEN VIEWING FAILED RECEIVE
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SatisFAXtion/200, /400, and Classic:
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When running CASMGR 1.40, WinFax Pro may lock up when you view a
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failed receive event in the WinFax log. Delrina's fix for this problem
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is now available on CompuServe and the Delrina BBS in an archive file
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called CAS.EXE. The archive file contains a program named a README
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file and the program CASFIX.EXE. The README file instructs you to add
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the CASFIX command immediately following the CASMGR command in your
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AUTOEXEC.BAT file.
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CONFIGURING YOUR SYSTEM'S MEMORY
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For information on configuring your system's memory for use with
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SatisFAXtion products, order FaxBACK document 4149.
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HOW TO CREATE LOGO FILES
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For detailed instructions on how to create logo files using various
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graphics programs, order FaxBACK document 4006.
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ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ
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October 29, 1992 Intel FaxBACK # 4044 Page 1
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ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
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º º
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º SatisFAXtion Modem/400: Solutions to Common Problems º
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º º
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ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
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THE INPUT FILE CONTAINS HP GL/2 COMMANDS...
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...that are not supported by the emulator. Try setting your
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application to use an HP LaserJet II printer driver.
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While FAXPOP does support the HPPCL (Hewlett-Packard Printer Control
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Language) up to and including verison 5, FAXPOP doesn't support the
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HPGL (Hewlett-Packard Graphics Language). Use a printer driver that
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doesn't incorporate HPGL commands.
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For WordPerceft 5.1, use either an HP LJIII driver dated 3-92 or
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earlier or just use an HP LJII driver.
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CAN'T PRINT ON POSTSCRIPT PRINTER
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Version 1.40 of the FAX.EXE program only prints on PostScript printers
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when you select Print from the View Screen. If you print from any
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other menu, the computer appears to send the data and the printer
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appears to accept it. However, the page never actually prints.
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Intel has corrected the problem and an updated MA.UTL file is
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available on FaxBACK. The MA.UTL file is still version 1.40, but the
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date on the file is 6-92 or later.
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SatisFAXtion Modem/200 users, order document 0028.
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SatisFAXtion Modem/400 users, order document 0029.
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MODEM WON'T AUTOANSWER WHEN SLS ENABLED
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If the SatisFAXtion board is set for "Shares phone line, mostly fax
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calls", "shares phone line, mostly voice calls", or "Shares phoneline,
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has a distinctive ring", modem callers MUST include the characters @#
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at the end of their dialing string. The "@" command tells the calling
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modem to wait for a period of silence (30 seconds by default). The "#"
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character tells the answering SatisFAXtion board the call is from a
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modem.
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Otherwise, if no CNG tone is detected, the SatisFAXtion board will
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assume the call is a voice call and ring the downline phone. If users
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truly need the board to arbitrate between fax and modem calls without
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user intervention, then they must set the SLS setting for "has its own
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phone line".
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NO DIALTONE ON DOWN-LINE PHONE
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SatisFAXtion/200, SatisFAXtion/400
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If you get a clicking sound or no dialtone on your down-line phone
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after selecting one of the "Shares phone line" answering options, try
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selecting the answering option "Has own phone line". If you get a
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dialtone then, check the version number on your DOWNLOAD file. If you
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have a DOWNLOAD.200 version earlier than 2.04 or a DOWNLOAD.400
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version earlier than 3.01, call FaxBACK and order the latest DOWNLOAD
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file for your board.
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ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ
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October 29, 1992 Intel FaxBACK # 4044 Page 2
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ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
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º º
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º SatisFAXtion Modem/400: Solutions to Common Problems º
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º º
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ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
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Order 0028 for the Latest DOWNLOAD.200 (SatisFAXtion/200 only)
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Order 0029 for the latest DOWNLOAD.400 (SatisFAXtion/400 only)
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TROUBLESHOOTING SEND/RECEIVE PROBLEMS
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If you're having trouble sending or receiving, here are some thing you
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can try:
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þ Always load a disk cache program BEFORE loading CASMGR.
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þ Always load network software BEFORE loading CASMGR and FAXPOP.
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þ Do not load anti-virus software in TSR mode.
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þ If you use the STACKER program to increace your disk storage
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space, always load the STACKER drivers BEFORE loading SATISFAX.SYS
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in your CONFIG.SYS file.
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þ If you use QEMM 6.0, disable the STEALTH feature. Later versions
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may or may not have this STEALTH mode problem fixed.
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V.17 14.4KBPS RECEIVE STATUS REPORT
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For the latest status on the SatisFAXtion Modem/400 high-speed receive
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problem, order FaxBACK document 9983.
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TELENET
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Several customers have reported problems using this service. These
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range from locking the system to not being able to connect.
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SatisFAXtion/400:
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SatisFAXtion Modem/400 users should use DOWNLOAD.400 version 3.02 or
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higher when calling Telenet.
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SatisFAXtion Classic:
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SatisFAXtion users need software version 1.20 to connect to Telenet.
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Also please note that you must type @ then press ENTER to get the
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Telenet prompt.
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CONFIGURING YOUR COMMUNICATIONS SOFTWARE
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If your communications software doesn't list your SatisFAXtion
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faxmodem but does list an Intel modem, choose the equivalent Intel
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modem:
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Intel Modem SatisFAXtion Faxmodem
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ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ
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14.4EX Modem/400, Modem/400e
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9600EX Modem/400, Modem/400e (Set port speed to 57600)
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2400 MNP/2400EX MNP Modem/200
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2400B/2400EX Modem/100
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ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ
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October 29, 1992 Intel FaxBACK # 4044 Page 3
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ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
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º º
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º SatisFAXtion Modem/400: Solutions to Common Problems º
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º º
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ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
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If your communications software doesn't list any Intel modems, order
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the FaxBACK Communications software Index (document 4351). This index
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will tell you how to find instructions for configuring many popular
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communications programs.
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MY SOFTWARE DOESN'T LIST THE INTEL MODEM
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If your communications program doesn't list your Intel modem in the
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setup screen, try selecting a Hayes compatible configuration. If the
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problem persists, change the "Initialization String" to match your
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modem type:
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Intel Modem Initialization String
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ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ
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Intel V.42 modems (1,2) : AT&F\N0\Q0\J1\V0"H0-J0
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Intel 2400B MNP modems (3): AT&F\N0\Q0\J1\V0
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Intel non-MNP modems (4) : AT&F&C1&D2
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CARBON COPY FOR WINDOWS
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SatisFAxtion/400:
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You need DOWNLOAD.400 version 3.02 or higher to use Carbon for Windows
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with a SatisFAXtion Modem/400. Earlier versions didn't implement the
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Ring Indicator signal which Carbon Copy uses to detect incoming calls.
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I/O AND IRQ CONFLICTS
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When two devices share the same I/O address or IRQ (interrupt), one or
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the other (or both) devices may not work correctly. To eliminate the
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potential for conflicts, make sure each device you add to your
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computer occupies a unique I/O address and IRQ.
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Standard COM (serial) Port Address/IRQ Settings
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I/O
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Port Address IRQ
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---- ------- ---
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COM1 3F8 4
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COM2 2F8 3
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COM3 3E8 4
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COM4 2E8 3
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Intel faxmodems and modems come with a program called TESTCOM.EXE that
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can tell you what I/O address and IRQs are in use. Change to the disk
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or directory containing TESTCOM.EXE and enter this command: TESTCOM
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/S
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If TESTCOM reports that only COM1 is active, set the modem to COM2.
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If TESTCOM reports both COM1 and COM2 active, disable the COM2 port in
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your computer (if possible) so that you can set the modem to COM2.
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See the user's guide for your computer to find out how to disable a
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COM port.
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ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ
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October 29, 1992 Intel FaxBACK # 4044 Page 4
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ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
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º º
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º SatisFAXtion Modem/400: Solutions to Common Problems º
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º º
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ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ (continued) ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
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If you're using both COM1 and COM2 or can't disable COM2, you may be
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able to use COM3 or COM4 depending on the devices attached to COM1 and
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COM2. A mouse and a modem will not successfully share an IRQ. A
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printer and a modem sometimes can share an IRQ.
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The Intel SatisFAXtion faxmodems, Intel internal 2400 baud modems, and
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the Connection CoProcessor Modem Option allow two additional
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configurations:
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COM3 3E8 IRQ 5 (works in 286/386/486-based (AT) computers)
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COM4 2E8 IRQ 2 (works in 8088/8086-based (PC/XT) computers)
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NOTE: Before configuring your modem for COM3/IRQ 5 or COM4/IRQ 2,
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make sure your communications software supports these ports.
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NOTE: Never use IRQ 5 in 8088/8086-based computers because IRQ 5
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is used by your hard drive. Never use IRQ 2 in 286/386/486-
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based computers because IRQ 2 is used to "cascade" the two
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interrupt controllers.
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ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ
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October 29, 1992 Intel FaxBACK # 4044 Page 5
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