76 lines
3.2 KiB
Plaintext
76 lines
3.2 KiB
Plaintext
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800 Update
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Enhanced 800 Call Management features include alternate routing
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Call data reports, emergency backup also on tap
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New England Telephone has filed call management tariffs in all five
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states for its 800 Service and 800 VALUFLEXsm Service that will
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greatly enhance those services with alternate call routing options,
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call data reports and an emergency backup.
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ALTERNATE CALL ROUTING
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Alternate call routing allows customers to terminate their 800 calls
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at multiple locations, based on various parameters identifying where
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and when calls originate. Customers may select call routing by:
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y Time of Day/Day of Week: This allows customers to determine where
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calls will be routed, among several destinations, at any given time.
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y Originating Area Code and NXX/Full 10-Digit Number: This allows
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customers to determine how calls will be routed based on where they
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originate. This option is provided only when suitable facilities
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exist at the originating central office.
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y Specific Date: This allows customers to develop alternate service
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routing configurations based on the date that calls are made. The
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alternate routing configurations are activated on customer-specified
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dates, i.e. holidays or weekends.
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y Allocation to Terminating Location by Percentage of Calls: This
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allows customers to redistribute or balance the calling volume
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among terminating locations. Customers can specify, in increments
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of 1%, the percentage of calls to be allocated to each location.
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y Multiple Carrier Selection: This allows customers to route calls
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to multiple interexchange carriers based on three factors:
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originating point of calls, time of day/day of week or on an
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allocation basis.
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Although no monthly charges apply, there is a nonrecurring charge of
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$35 per 800 number for routing establishment and a $26 nonrecurring
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charge per 800 number per routing change.
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CALL DATA REPORTS
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Call Data Reports, which are available subject to capacity
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limitations, allow customers to obtain sampled information about
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calls made to their 800 numbers. These reports can contain such
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information as the originating NXX, the time calls were placed, the
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number of calls completed compared to attempts, etc.
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There are two types of Call Data Reports:
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y Summary Reports provide formatted, extremely detailed results as
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specified by customers. Summary Reports are available only on
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printed media.
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y Raw Data Reports provide all the details of the calls, for time
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periods specified by customers. They are available on printed media
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or magnetic tape.
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Customers are allowed one Call Data Report of either kind at no
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charge. All subsequent reports cost $60 each.
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EMERGENCY UPDATE
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An Emergency Update is defined as the activation or deactivation of a
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predetermined, inactive alternate route established as a backup to
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allow customers to arrange alternative destinations for their 800
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calls during situations they consider to be emergencies. This
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rerouting will be effective in less than 15 minutes after customers
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notify New England Telephone of the emergency. There is a $19
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nonrecurring charge for this service.
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