395 lines
17 KiB
Plaintext
395 lines
17 KiB
Plaintext
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%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
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%% N.I.A. %%
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%% Network Information Access %%
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%% 28FEB90 %%
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%% Guardian Of Time %%
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%% File 08 %%
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%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
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:_ATM Part 3
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:_Written/Typed/Edited By: Guardian Of Time
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:_ATM Diagnostic Manual
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Error Messages Made Easy To Understand
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--------------------------------------
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All ATM machines have a 3 digit code, when a machine goes down, or the power
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supply is interupted, or the host system pulls the machine down, you will get
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this nice friendly screen:
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ATM TEMPORARILY OUT OF SERVICE
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PLEASE TRY ANOTHER LOCATION
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xxx Mpact
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If you take a little time to read the following codes, you WILL know what is
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happening. Also, ALMOST, not all, BUT almost, all machines, are serviced by
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the institution that the machine is from, your own bank may have about 10 or so
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machines throughout town, and they WILL say the name of the institution on it.
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Anyways, the institution has a person, or several ( depending on size of the
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institution ) people that serve the machine ( Gives Slavery a new twist does
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it? ), anyways, the machine will send out an error code, which is echoed to the
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screen for the INSTITUTIONS needs, and generaly there IS a person either on
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their way, or they are there already, so watch around for people when you are
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looking at these machines. Also depending on which "Network" ( Mpact / Pulse
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/ Cirus etc, ), there will be a service that will call the Bank and
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notify the Mpact "Cooridinator", which is in charge of the ATM department at
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said bank, and they will come to the machine, or send someone to the machine,
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or depending on the codes listed below, may not send anyone at all.
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THREE LETTER CODE ON ATM "OUT OF SERVICE":
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AAA -- The ATM is down by host command in response to a fault or a supply out
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status.*
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CCC -- The host computer is out of service.**
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DDD -- The ATM is not being polled due to a communications failure.
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EEE -- The ATM supply switch is on.*
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* -- EEE is displayed in the lower right-hand corner when the Supply switch
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is on. When the switch is turned off, AAA is displayed until the
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"go in service" command is received from the host.
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** -- CCC can also be displayed if the ATM is not being polled. This occurs
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when polling stops during a customer transaction.
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Without going into to much detail, the following list which ranges from code
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#600 - #684, contains the codes that are reflected when a machine goes down,
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and you are forced to look at the stupid message, just look at the code at/near
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the bottom of the screen, and look down this list. The code will be like this:
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---------------------------------------
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- -
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- -
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- ATM TEMPORARILY OUT OF SERVICE -
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- -
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- -
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- -
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- -
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- AAA xxx Stupid Msg. -
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---------------------------------------
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The xxx is where the Following Number Codes reflect, I've copied this right out
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of the ATM Diagnostic Manual. Read the Codes, Jot some down, and YOU may Learn
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something, if not, well thats your problem isn't it?
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Message : 600 In Service/Atm Open
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Description: The ATM has returned to service after being in the Supply mode or
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a downline load has been completed following a power failure.
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Message : 601 Remote Load
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Description: The Power to the ATM is being restored after a power outage. A
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downline load is in progress.
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Message : 602 Alarm
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Description: The ATM should not send an alarm message to the host computer.
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Either the burglar alarm interface or the ATM's micro-processor
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is malfunctioning.
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Message : 603 Suply Mode
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Description: The ATM has been set to the Supply mode. The Terminal owner
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has the ATM out of service for balancing, replensihing supplies or
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correcting fault conditions.
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Message : 604 Supervisory Mode
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Description: The ATM has been set to the Supervisory mode. The ATM maintenance
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personnel are monitoring the ATM. The terminal owner will be
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called for a service update if the ATM is in Supervisory mode
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longer than one hour.
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Message : 606 Receipt Printer No Paper
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607 Receipt Printer Failure
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Description: The receipt printer may be faulty, jammed or out of paper. The
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transaction is completed although the customer may NOT have
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received a receipt. The ATM is out of service.
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Message : 608 - Audit Printer No Paper
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609 - Audi Printer Failure
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Description: The audit paper may be faulty, loadedincorrectly, jammed or out of
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paper. The customoer's transactions is completed but may not have
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been logged on the audit tape. The ATM is out of service.
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Message : 610 - Securomatic Error
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Description: The commercial depository has failed. The ATM will remain in
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service, but requests for bag deposits will be refused.
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Message : 611 - Dispenser No Cash
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Description: One of the dispensers is out of cash or there may be a problem
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w/ the picker mechanism. Additional status codes will be provided
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if all dispensers are out of cash
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Message : 612 - Dispenser Failed
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Description: A fault occurred on the ATM during a cash dispense. The
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Transaction was completed or reversed depending on whether the
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correct number of bills were dispensed. The ATM is out of service
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Message : 613- Delivery Drawer Error
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Description: The ATM could not detect cash in the delivery drawer after a
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dispense. This is nearly always caused by the bills dropping into
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the drawer at an angle where the sensors were not covered. The
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transaction was posted as completed and the ATM remains in service.
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Message : 614 - Depository Failed
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Description: The depository may be jammed or faulty and in some cases the
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tranaction may reverse. The ATM remains in service, but will
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refuse deposit and payment requests. On some ATM models, this
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message can indicate that a depository cassette has not been
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inserted.
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Message : 615 - Card Reader Failed
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Description: The card reader is jammed/faulty. The ATM is out of service.
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Message : 616 - Cash Left In Tray
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Description: During a cash dispense the ATM detected something already in the
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delivery tray. The delivery door will remain in the locked
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position. The current transaction is reversed and the amount is
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printed on the audit tape w/ the message "BANK CASH IN TRAY". This
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amount belongs to the terminal owner. Any additional cash will be
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credited by an adjusting entry to the customer who performed the
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last w/drawal transaction listed on the audit tape prior to the
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amount w/ themessage "BANK CASH IN TRAY". The ATM is out of
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service.
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Message : 618 - No Command Reply
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Description: The ATM did not reply to the last transaction command. The
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probable cause is a slow host response
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Message : 620 Reject Message
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Description: The ATM rejected a host command. If a remote load is in process,
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the load will be restarted.
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Message : 621 Money Trapped
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Description: If the ATM detects three successive w/drawals where dispensed
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bills could not be sensed in the delivery tray, the ATM is
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commanded out of service.
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Message : 622 Door Not Open
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Description: The delivery door was never opened by the customer or the door is
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faulty, causing the transaction to reverse. The ATM is out of
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service.
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Message : 623 Unable To Return Card
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Description: The card reader could not eject a card and it was forced into the
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capture bin. The ATM may or may not remain in service.
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Message : 624 Panel Reset
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Description: The battery backup of the ATM failed during a power failure
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causing inaccurate panel totals. The ATM is out of service.
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Message : 626 Depository Full
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Description: The depository cassette is full. The ATM remains in service but
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deposit and payment requests will be refused.
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Message : 627 Supervisory off
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Description: The Supervisory mode has been exited. The ATM maintenance
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personnel have completed the needed repairs.
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Message : 629 Maximum Card Read Error
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Description: This is an indication that 40 successive card read errors have
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occurred. The ATM may or may NOT remain in service.
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Message : 630 Bill Count Warning
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Description: The ATM has dispensed an undetermined number of bills causing the
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ATM to go out of service. The bill conditin may be inadequate.
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Message : 631 Dispenser 1 Divert Full
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632 Dispenser 2 Divert Full
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Description: The specified divert cassette is full and the ATM is out of
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service.
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Message : 633 Dispenser 1 Bill Supply Low
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634 Dispenser 2 Bill Supply Low
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Description: The ATM cash supply in the specified dispenser is low. This is
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advisory only. The transaction was completed and the ATM remains
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in service.
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Message : 635 Dispenser 1 Failed
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636 Dispenser 2 Failed
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Description: An unrecoverable fault has occurred on the specified dispenser
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which is out of srevice, but dispensing continues from the
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remaining dispenser.
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Message : 637 Dispenser 1 Warning
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638 Dispenser 2 Warning
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Description: A recoverable fault has occurred on the specified dispenser and
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the ATM remains in service.
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Message : 639 Dispenser 1 No Cash
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640 Dispenser 2 No Cash
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Description: One of the dispensers is either out of cash orunable to dispense
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due to a jammed bill or a faulty picker mechanism. Dispensing
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continues from the remaining side. The ATM may/may not be out of
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service.
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Message : 641 All Dispensers Down
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Description: All dispensers in the ATM have failed. The ATM is out of service
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resulting from one or more fault messages.
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Message : 642 Door Open Dispense
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Description: The delivery door was detected open during a dispense. the
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transaction was reversed and the ATM is out of service.
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Message : 644 Cycle Errors
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Description: The motor which drives the dispenser and depository has not
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cycled properly. This message follows a dispense fault message.
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The ATM is out of service.
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Message : 646 Micro Processor Failed
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Description: The ATM microcomputer has failed and the ATM is out of service.
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Message : 647 Display Failed
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Description: The plasma display has failed and the ATM is out of service.
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Message : 649 Des Decryption Error ( DIEBOLD, LEFEBURE, AND NCR )
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Description: Suspected Pin key difference between ATM and host. The ATM will
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display a "Welcome" screen; however, transactions will not be
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completed.
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Message : 649 Des Decryption Error ( Docutel )
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Description: Same as Above
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Message : 653 MAC REJECT 1 ( DIEBOLD, LeFEBURE, and NCR )
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Desription : The ATM and host are using different MAC keys. The ATM is out of
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service.
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Message : 654 MAC REJECT 2 ( DIEBOLD, LeFEBURE, and NCR )
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Description: Time out messages and replies are out of steop due to queuing
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while RBS was out of service. The Current Transactin can not be
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completed.
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Message : 656 Remote Load End
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Description: Completion of a Remote load has been achieved.
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Message : 657 Supply Off
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Description: The Supply mode has been exited. All fault conditions have been
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cleared at the host computer level.
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Message : 658 Outer Terminal Door Alarm
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Description: The Door Has Been opened.
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Message : 659 Anti Ambush Activate
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Description: The Operator has triggered an alarm while opening the ATM chest.
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Message : 660 Chest Door Open
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Description: This alarm will normally occur when the ATM is in the supply
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mode.
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Message : 661 Burglary Alarm
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Description: The ATM burglary alarm has been set off indicating a burglary is
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in process.
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Message : 662 One Additional Bill
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Description: An extra bill was dispensed which the diverter could not
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intercept. The ATM is out of service.
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Message : 663 Unsolicited Bill
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Description: A dispenser fault has occurred indicating a bill was detected at
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the trail sensor during the two-second start up for the high or
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low side dispenser. The ATM is out of service.
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Message : 664 Wrong Side Dispense
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Description: A dispenser fault occurred detecting the low denomination bill
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sensor blocked during the dispensing of high denomination bills.
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The ATM is out of service. ANY CASH FOUND BELONGS TO THE
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TERMINAL OWNER.
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Message : 665 Bill Sensors Low
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Description: A dispenser fault occurred indicating the low voltage of an
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unblocked bill sensor. the ATM is out of service. ANY CASH FOUND
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BELONGS TO THE TERMINAL OWNER.
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Message : 666 Divertor Fault
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Description: A fault has occurred w/ the diverter mechanism. The ATM is out
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of service.
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Message : 667 Misadjusted Double Detect
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Description: A fault has occurred where too many diverts were attempted during
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a high denomination dispense, or on a "long bill" if a "double
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bill" was detected too many times for a given bill width. The ATM
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is out of service.
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Message : 668 Long Bill
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Description: A fault occurred indicating the mesasured bill width is too long
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for the bill to be a sing bill or only to overlapped bills. The
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ATM is out of service.
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Message : 669 JAM
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Description: This is an indication there is a bill blocking the high or low
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denomination bill sensor. The ATM is out of service.
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Message : 670 Lead/No Trail
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Description: This is an indication there is a bill blocking the high or low
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denomination lead bill sensor, but not the trail sensor or vice
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versa.
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Message : 671 Sensor Not Blocked After Dispense
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Description: The money dispensed from the high/low or low side failed to block
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the appropriate bill sensor. The atm is out of service. Any cash
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found belongs to the terminal owner.
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Message : 672 Exit Fault Sense
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Description: The maximum unsuccessful consecutive attempts to divert a bill
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has occurred. The ATM is out of service.
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Message : 674 Dispenser 3 Divert Full
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: 675 Dispenser 4 Divert Full
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Description: The specified divert cassette is full. The ATM is out of
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service. An unusually large number of bills are being diverted.
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The bill condition may be inadequate or the dispenser may need
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servicing.
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Message : 676 Dispenser 3 Bill Supply Low
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: 677 Dispenser 4 Bill Supply Low
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Description: The ATM cash supply in the specified dispenser is low. This is
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advisory only. The transaction was completed and the ATM remains
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in service.
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Message : 678 Dispenser 3 Failed
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: 679 Dispenser 4 Failed
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Description: An unrecoverable fault has occurred on the specified dispenser
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which is out of service, but dispensing continues from the
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remaining dispenser.
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Message : 680 Dispenser 3 Warning
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: 681 Dispenser 4 Warning
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Description: A recoverable fault has occurred on the specified dispenser side
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and the ATM remains in service.
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Message : 682 Docutel Fitt Reject
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Description: Possible communication error. The ATM is out of service
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Message : 683 Docutel Key Change Message Reject
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Description: The ATM has rejected a key change message. For the 2300/2380,
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this normally occurs if the ATM operator exits the Supply mode too
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quickly. The ATM is out of service.
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Message : 684 3 Consecutively Captured Cards
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: 685 5 Consecutively Captured Cards
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Description: The ATM has captured the specified number of cards. The
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keyboard/keypad may be faulty. The ATM is out of service.
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Well that is it, now if you EVER are at an ATM machine and you see the
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Temporarily Out Of Service, just scan for the Triple Letter/Triple # code and
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you'll be more educated, probably, than the person that will eventually show
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up to fix the problem.
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Recognition To Some Friends:
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Judge Dredd: "Someone's Gonna Die Today"
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Lord Kalkin: "Hey Got, I have More Gfiles For Ya"
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Chester The M0lester: "We both value Information quite a bit don't we?"
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N.I.A. - Ignorance, There's No Excuse.
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Founded By: Guardian Of Time/Judge Dredd.
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[OTHER WORLD BBS]
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