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DIGITAL MEDIA PERSPECTIVE
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December 1, 1994
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Table of Contents
Digital Media Perspective:
Birth of a Notion
McInternet?
MCI's Bid to Make the Net Accessible
Forever Young:
The CD-ROM Market Doesn't Want to Grow Up
Life in a "No Newspaper" City
Strike Gives San Francisco a Glimpse of the Information Age
Inside the Current Issue of
Digital Media: A Seybold Report
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Digital Media Perspective:
Birth of a Notion
This is the first issue of Digital Media Perspective, the free
electronic publication of Digital Media: A Seybold Report. Just what
the hell are we doing here, and what can you expect from this thing?
Is this another address that will swamp your mailbox with hundreds of
messages each month? Is this a crass attempt to further commercialize
the Net?
In the analog world, we're a newsletter read by the leading
executives in computing, telecommunications, television, cable, film,
music, publishing and other industries experiencing digital
technology itch. Yet, what you've received is a free publication, one
that offers editorial material available nowhere else.
Are we nuts? Don't we worry that giving away some of the work we do
will satisfy your desire for information of this sort? No, and no
again. We think you'll want to know more about Digital Media -- that
you might even decide to subscribe to the paper newsletter to get our
more extensive reports on issues critical to the emergence of
electronic markets and information businesses.
When we took a look at the Net, we realize that what is growing in
the telephone lines is a community of minds eager to learn, exchange
information and debate. In order to fit into this seething, organic
place, we felt it was necessary to contribute something of very high
value. Hence, Digital Media Perspective, a publication of our views
and commentary on breaking news, reports from the conferences and
trade shows we attend, and our general impressions of the evolving
digital world.
We're giving this to you, the people of the Net, in exchange for your
brief attention to the commercial projects with which we are
involved: Digital Media: A Seybold Report; Digital World, a
conference held each June in Los Angeles; the Networld + Interop
conferences; and the Seybold publishing conferences. Included with
each issue of Perspective, you'll find a list of the stories in the
current issue of Digital Media. We'll also include information on
upcoming conferences, as appropriate.
Digital Media Perspective is free. Digital Media, which includes
considerably more analysis than we can provide here, will also be
available on the Web in early 1995 for a reduced price, compared to
the paper publication. Likewise, we'll be introducing some additional
services via the Web which we think you will find intriguing.
To sign up to receive Digital Media Perspective, or to get more
information about Digital Media: A Seybold Report and our
conferences, send e-mail to dmedia@netcom.com. We look forward to
hearing from you.
Mitch Ratcliffe
Editor in Chief
Digital Media: A Seybold Report
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McInternet?
MCI's Bid to Make the Net Accessible
by Mitch Ratcliffe
The hype says that the sign on the Internet says "35 Million Served."
Now telecommunications giant MCI wants to prop up its version of the
golden arches on the information highway, to take the Net to the
masses. The company's announcement last month of its "internetMCI"
service points to the next phase in the development of the Internet:
commoditization. MCI's strategy also lays out the future of Netscape
Communications' plans, which are closely related to the closing of
the digital frontier.
This is an inevitable turning point in the life of the Net. Marketers
cannot sell a thing as dense and complex as the Net on its own
values. They turn it into a form of conveyance and sell what people
get through it -- just look at the first television ads for the
service, which feature an editor using the Net to browse the world's
libraries -- and in MCI's case, what people will get access to
through the net are the staples of MCI's business: Friends, Family
and corporate connections. "internetMCI" is the first marketing
program to transform the connectivity offered by the Net into a
simple commodity. All previous Net services have sold the Internet as
a thing, a product unto itself. As part of a comprehensive
communications offering, the Internet has been transformed by MCI
into an alternative pipe, like the telephone or the mail. Commodities
are technological phenomena with the magic taken out of them.
The proof is in the fact that MCI's Internet depends on a rich user
interface for its value. That's where Netscape comes in; the Mosaic
company will provide MCI with client software that ties its customers
into the World Wide Web with minimum hassle. In addition to MCI Mail,
individual and corporate users will be able to plug into the Web
information with a simple installation. Likewise, Netscape's secure
Web server products will track individual usage and power
transactional services accessible via the MCI service, like an
on-line shopping mall.
"internetMCI" isn't the most affordable avenue into Cyberspace, but
neither is McDonald's the best burger at the lowest price. Consumer
pricing balances quality with cost in order to make the transaction
as painless as possible for the average customer. MCI is aiming for
the newbies, especially the small businesses getting onto the Net for
the first time, as well as the legions of homeowners taking a PC out
of the den and into the family room. "internetMCI" will charge $19.95
for seven hours usage (additional hours will be billed at $3 locally,
or $7 via 800 connection), more than enough time for the ordinary
consumer who wants to dally in the Web and send or receive email.
That's competitive with America Online and CompuServe.
On the other end of the wire, MCI hopes to compete with Web home page
services for the business of information providers and others who
want to offer their wares on the Internet. Netscape's secure server
offers these customers an anchor in the user interface of every
internetMCI customer's Web browser, where the MCI online marketplace
will surely be a built-in bookmark.
Netscape has deals in the works with a variety of providers which
will expand the commercialization of the Web. Also, the network
services from Microsoft, Ziff's Interchange and various Mosaic
licensees will result in a shifting focus on the Net. What's
available via the Net will come to matter more than the mere fact
that a company offers a connection. These services will rely heavily
on advertising to lower perceived prices below MCI's and, ultimately,
even public access UNIX providers.
America Online's purchase this week of Advanced Network Services, the
formerly MCI-owned Net backbone contractor, marks another beachhead
on the consumer front. AOL's Internet services will cater to
corporate clients, while lowering the cost of providing consumer
access marginally.
For the current denizens of the Net, the thoughts of invasion by a
crowd of MCI calling circle members will probably bring back memories
of the America Online invasion. But this, as they say, is progress --
for businesses wanting to reach into the electronic marketplace and
for ordinary folks who want to get connected to others without the
torment of learning UNIX. The wild west has been won.
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Forever Young:
The CD-ROM Market
Doesn't Want to Grow Up
by Neil McManus
The CD-ROM market is getting on in years, but it doesn't seem to be
maturing. Robo-publishers like GTE Interactive know that the way to
make money in this business is to churn out arcade-style twitch games
for teenage boys and cute edutainment titles for the kiddies. How
does this market make room for publishers like The Voyager Company,
which steadily puts out thought-provoking titles aimed at (gasp)
grown-ups? In short, it doesn't.
Voyager has 45 multimedia titles on its price list, but you won't
find more than two or three of them in your neighborhood computer
software store. That's because retail software chains typically only
provide shelf space for about 150 titles. These slots naturally go to
the best sellers with names like BoneCrusher III and Fatty Frog
Swallows The Spelling Bee. "The joke about Voyager has been, if we
make it, you probably can't buy it anywhere," says Bob Stein,
Voyager's president.
So Voyager is faced with two problems: How will CD-ROM buyers hear
about or see Voyager titles? And if they're not sold in software
stores, how will consumers buy the titles? The company has come up
with a few inventive stabs at these problems. Earlier this fall
Voyager printed and mailed off 3Sixty, a four-color catalog filled
with sample screens and descriptions of CD-ROMs from Voyager and
other publishers. An order form in the back lets people buy the discs
directly through Voyager. Last month, the company released Voyager
Presents, a $9.95 CD-ROM with QuickTime preview movies of all 45 of
Voyager's titles. Finally, in January, Voyager will start a Home Page
on the Internet's World Wide Web, which will also include preview
movies of the titles and an online method for ordering discs directly
through Voyager.
A number of smaller publishers also make CD-ROM titles for grown-ups.
Many of these publishers are giving up trying to get their titles in
software stores and pinning their hopes on selling their titles
through bookstores. We believe the bookstore channel has a lot of
promise -- a new Borders superstore in San Francisco stocks 1,000
CD-ROM titles -- but the vast majority of bookstores are getting into
the CD-ROM market cautiously, with many devoting shelf space to less
than 100 titles.
So the coming year will likely leave intelligent titles, such as Live
Oak Multimedia's 4 Paws of Crab, out in the cold. We caught up with
Live Oak's president David Antonuik at last month's San Francisco
Book Festival and asked him how he plans to get a niche title about
Thai cooking and culture into retail stores. "That's the unanswered
question," he said. "Nobody has figured out the CD-ROM market. That's
why I'm self-publishing. I'm not going to give a publisher
three-quarters of every dollar I make to explore the issue with me."
Antonuik did take the time to walk over to Voyager's booth to give
his disc to Stein and his staff. He's hoping he can sell it through
the next issue of Voyager's catalog.
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Life in a "No Newspaper" City
Strike Gives San Francisco
a Glimpse of the Information Age
by Neil McManus
San Francisco temporarily lost both of its daily newspapers last month
during to a strike by workers at the Chronicle and Examiner. The
newspaper shutdowns gave San Franciscans chilling visions of
suffering through an interminable strike without local political
news, Warriors updates, movie reviews and columnists Herb Caen and
Jon Carroll.
As it turned out, they didn't have to suffer for long. By the end of
the first week of the strike, the striking newspaper workers were
publishing a daily newspaper -- on paper and on the Internet's World
Wide Web. Both versions of the strikers' Free Press provided election
coverage, strike news, movie reviews, sports, even our beloved
columnists. The news void was further filled by a dozen or so
neighborhood newspapers and by San Francisco's two alternative weekly
papers, the Bay Guardian and SF Weekly, which stepped up frequency to
twice a week. Before long, the Chronicle and Examiner reappeared,
using scab labor and a heap of wire-service copy. (Of course,
politically correct San Franciscans would only be seen in coffee
shops reading the Free Press, the San Jose Mercury News or the Bay
Guardian.) The Chron and the Examiner also updated their Web site.
Online readers could further tap the ClariNet news service, which
offered free local news to Bay Area residents during the strike.
Conventional wisdom has it that modern information technologies are
forcing a consolidation of big city newspapers, and, in fact, the
Hearst-owned Examiner may not survive the effects of this strike. But
the 11-day strike, which ended in mid-November, gave San Francisco
residents a glimpse at a different kind of information age future.
Desktop and online publishing tools let dozens of alternative news
sources bloom. During the strike, the talent-laden Free Press became
this city's third daily newspaper. (It even picked up advertising
from Macy's and other local businesses.) And, for a short time, San
Francisco had three local news services on the World Wide Web.
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Inside the Dec. 5th Issue
of Digital Media
A Not-So-Holly-Jolly Interactive Christmas: Multimedia publishers
struggle to get their CD-ROMs onto store shelves despite an
overstuffed channel;
Expanding Channels: Why multimedia titles are selling at computer
flea markets, and what keeps afloat a Seattle-area computer store
that's gearing up to stock 1,000 CD-ROM titles;
Paying the Price: A look at the systems credit companies are devising
to provide secure online transactions; and
The Interactive Household: A summary of an Inteco study on how
families use interactive media today and how it will affect the
video-on-demand market tomorrow.
Also in this issue:
Why Broadband Technologies's fiber-to-the-curb network system gives
phone companies an edge in their elbowing match with cable TV
companies;
A look at why communications privacy is big business;
Why Electronic Arts' Twisted for 3DO systems made the right move in
imitating board games;
Guest columnist David Waks, Prodigy's executive director of
technology, calls for cable companies to get their act together on
interactivity; and
The Good Stuff: A list of Things Digital Medians Should Know.
Digital Media: A Seybold Report, the monthly paper newsletter that
sponsors Digital Media Perspectives, brings its readers the most
provocative analysis of the developing industry for interactive
titles, smart networks and broadband applications. We turn an
eclectic eye to the stories of the day to provide a more informed
perspective with which readers can judge new technologies, new
competitors and the assumptions driving the growth of the electronic
economy. We question everything, and bring back the hard facts.
Digital Media: A Seybold Report is available monthly for $395 a year;
individual issues are $40. Call 800.325.3830 or send email to
dmedia@netcom.com for information on how to subscribe.
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Who We Are, Where to Reach Us
Digital Media Perspective is a twice-monthly electronic newsletter
produced by Digital Media: A Seybold Report.
Publisher Jonathan Seybold
Editor in Chief Mitch Ratcliffe (godsdog@netcom.com)
Editor Neil McManus (neilm@netcom.com)
Managing Editor Margie Wylie (zeke@eworld.com)
Senior Editor Stephan Somogyi (somogyi@ziff.com)
Editorial Assistant Anthony Lazarus (dmedia@netcom.com)
Editorial Offices 444 De Haro Street, Suite 126
San Francisco, CA 94107
415.575.3775 vox
415.575.3780 fax
dmedia@netcom.com
________________________________________
How To Subscribe
If you'd like to receive this free electronic newsletter regularly,
send us email at dmedia@netcom.com and we will put you on the list.
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Copyright (c) 1994 Digital Media: A Seybold Report. This electronic
newsletter may be duplicated, reproduced or retransmitted only in its
entirety. Excerpts used for the purposes of quotation must be
attributed explicitly to Digital Media Perspective.