336 lines
14 KiB
Plaintext
336 lines
14 KiB
Plaintext
____ ___
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_____ / /__/__ _____
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----- / / /___ -----
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: : :
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. : .
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/\________ . ____/\
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/ \/\ _/\_ __/\__ / \
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_\ _____/øø\ / __ \ / \ \ __ \ _
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___/ \ /____ \__// /: \ \/ /\ \ / /: \ \ \___
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____/ / \/ \\ \__/ /\ / :\ // / : / / \____
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/ \ /\/\/\\ // ____ \/ \ :/ \\ \ . \ \ \
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/ ___ / \ : / \\ \ :\/\ / .\ // /___/ /___ \
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/ ___/\/ \ / . \ // /______\ \ / /_\ \ \/\___ \
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/ __/ \_/ \/ \_________\/ \//____________\ \__ \
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|/ : :____ _ _ : _ ____ : : \|
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: | ___| | | |:| | __ \ . :
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. | | | | | |.| | / .
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| \__| |__| |_| | -- \
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\____\_____\___/_____/
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-*- E \/ ¡ L I s /\ S E \/ ¡ L /> ø E s -*-
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_____________________________________________________________________________
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| \ x . / . /-//<|
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| . \_ . ___/ n . |
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| . / \___ . _/ /\ | | /\ |
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| / \_\ . x __/ | |/ \| | |
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|/\ /\ x \ : / \ | | |
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|\ V / _\/_ _ \:_ ____ _____ _____ ____ _____/ | : | |
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| | : / __ \/_ [ ]--[ ]/ \/ \/ \ / \/ \ _/ \_|
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|/__ \ / / \__ \ | | | | /_ ° /_ ° | /_ ° | |
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|/ \ V : __ \/ | |__| | :| :| | :| | |
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| / :/_/ | __ | ° .| _ <| _ < ° .| _ < |
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| | / | | | | .| | \ .| | \ | | | \ | |
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| \ | | | | | | | | | | | | | | | | |
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| | / / [_] | |\____/| | [_| | [_]\____/| | [_] |
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| : | / | / | / | / / | / |
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| : : | : [/ [/ [/ | [/ |
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| \ - \ : __: __ _________/ : |
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| : _: : | | / L| |_ _ \ : |
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| | _| |_ . | |/ |_ _|| \ | . .. mm----- |
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| | |_ _| o | < | || | | | o | : x : ///\--::_ |
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|/\//___|_|___¸¸¸::¸¸,,,%^^_| |\ \ | || |_/ |_^//\/\\/:_.___:__\\\_______|
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|__| \__\|__||_____/
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______________________________________________
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/\ \| |/ /\
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\ / \ /\/\--| \/\/a/<e \/p, BaBy JeS\/S, T¡/\/\e 2 B\/r/\! |--/\/\ / \ /
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\/ \/ /| |\ \/ \/
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`----------------------------------------------'
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-------------------------------------------------------------------------------
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-*- BT COMPUTER SYSTEM INFO -*-
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-*- BY /-/oRrOr /<//> of The F¡e/\D Cl\/B -*-
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FILE CREATED 9th January 1994
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----
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INTRODUCTION
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------------
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Ok kidz, this file is meant for use by anyone who has the good fortune to know
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how to get into BT's computer network or has access to one of their terminals.
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BT's system is split up into regions, and all this information has been used on
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the MY (Mid Yorkshire) network.
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Depending on the level of access the userid you use has, you can connect to the
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other regions once in there. Anyroad up, as long as you can get in, you should
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be able to mess about with accounts and #s covered by the region you logged in
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at.
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-*- /-//\\/E PH\//\/ -*-
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----
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PART I - UserId and PW
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----------------------
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All BT employees who have access to the network are allocated a userid. This is
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non changeable by the user and follows the following format:-
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UserId : <REGION CODE> <USER INITALS> <2 NUMERICS>
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For example: MYABC01
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The MY in this case stands for Mid Yorks., the ABC is the user's initials (this
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is ALWAYS 3 chars. - if the initials are less then it will be padded) and the 2
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numerics. The numerics are usually which user # with the same initials. For
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example, if there is already 3 people with the initials ABC and a new userid is
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created for those initials, the numerics will be 04 - geddit?
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Unless you already know someone's userid and password, you're gonna have to
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find it out by 'other means'. A good way of doing this is by going to one of
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the offices where operators etc. are based. These have (usually) doddery old
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security guards in the reception area and (for some stupid reason) they have
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access to the network. You just blag him into signing on to check something out
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and make a note of what he types!!
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Operators and other staff who take calls also have an ACD (automatic call
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distributor) id. You'll only need this if you fancy trying to blag your way
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into the building and using one of the ACDs.
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There is also a difference in userid format if you logon as a an executive. For
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example, if you were to logon as a Level 1 then the format would be:
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UserId : <REGION CODE> <LEVEL> <INITIALS>
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For example: MY01ABC
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The password is anything upto 7 characters and a numeric must be in either the
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3rd, 4th or 5th space.
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Anyway... however and whenever you get on, you're gonna want to know what to do
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next.....
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----
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PART II - BASIC COMMANDS TO GET SHIT UP
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---------------------------------------
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Once you've got in and through all the shit (priv8 mail etc.) you'll be
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presented with the basic command input screen. This will have a lot of fields
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which are blank at the moment.
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At the top-left of the screen will be 2 lines which look something like this:
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_____ __________
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The cursor should be up there. The first line is the command line and the
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second for entering parameters (obviously use TAB to jump).
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Ok, let's use a basic command. In the command field use DCS and the parameters
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use the phone # you want to get details on. For example:
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DCS <STD><CUSTOMER #>
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The STD MUST be used. The DCS command is 'DISPLAY CUSTOMER SUMMARY'.
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If you use a # that is outside the boundaries the region you logged into
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covers, you will either be told that or, if the user has enough access, be
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prompted to make a connection to the region that does. At the bottom right
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of the screen is the region code so you can always tell where you are.
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Anyway, once that shit is sorted and the # is valid, you should get a screen
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with nice info. on. At the top right will be a set of characters in inverse,
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these are:
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XDNC - Ex directory, no calls.
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XDCO - Ex directory, calls offered.
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DQR - Directory enquiry only.
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NQR - No entry required.
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Also on this screen will be a field showing the type of account the customer
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has. These can be...
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Personal Comms - Residential - personal use.
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Business Volume - Up to 10 lines business use.
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Business Agency - Similar to above but higher skilled
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engineer used.
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Service Centre - 1 company is looked after by a dept.
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nationwide.
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Business P'Phone- Payphone shit.
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Business Major - Major installations.
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This screen will also show what status the line is at:
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B/W - Both ways working - incoming and outgoing.
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ICB - Incoming calls barred (This is mainly used for alarm
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systems so people can't keep the line engaged while
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they blag the place and the alarm can't dial out).
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OCB - Outgoing calls barred.
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TOS[B] - Temporarily out of service. If there's a B it's
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because of non payment of a bill.
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STOPPED - Temporarily disconnected at customer's request.
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CEASED - Totally disconnected.
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There'll also be other shit like PBX and stuff which is self-explanatory.
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Also on here is the state of the account:
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A/C U/ENQ - Account under enquiry. Maybe a customer query.
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D/M CASE - Debt management case.
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Non STD VRUF - If the customer has VRUF (Volume Related Unit Fees).
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A field also shows the repair indicator:
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Priority - Doctors, chronically sick, all that shit.
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ServiceCare - Enhanced repair service (extra cash)
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Prompt - Repair within 4 hours in working hours inc. Saturdays.
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Total Care - Repair within 4 hours, 24hours, 365 days a year.
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And some other shit:
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O/S FAULT - Outstanding fault.
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HIST. FAULT - History of faults.
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HAZARD - Shit like asbestos and that kinda thing.
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WARNING - This will be followed by a specific warning.
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Ok, I'm getting bored typing all this shit, in the main it's all self
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explanatory.
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Some other commands:
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DCA - Display Customer Account.
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DCAN - Display Customer by Account Number.
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DCNM - Display Customer by Name.
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DCP - Display Customer by Premises.
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On some of these commands, you'll be presented with some other fields to fill
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in if you haven't entered the parameters.
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DCNM is pretty cool for getting up #s of famous people.
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Ok, now you should have got the account you want up somehow, what d'ya wanna do
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with it???
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----
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PART III - PHUCKING WITH THE ACCOUNT
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------------------------------------
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Right, you've got up the account you want, now for some phun. There's plenty
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of ways to phuck about with the account and here's some of the main ones..
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MAI - Modify Account Indicators.
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This will bring up some shit which you can phuck about with. Like if it says
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LOGGING STATUS: YES then you can change it so the bill is itemised (or not if
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you use someone else's line and don't want 'em to see where you've been
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dialling. Entries will only be added to the itemised list if they cost >42p).
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Itemisation can only be flagged as YES if the line is connected to a digital
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exchange. You can find this out by..
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DEX - Display EXchanges.
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SYSX, AXE10 are digital exchanges. TXE ain't.
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DMU - Display Metered Usage.
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Self explanatory.
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DIX - Display Invoice.
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If you specified an invoice #, you be prompted for one. Initial invoices are
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preceded by and I and after that usually a Q.
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DRI - Display Receipt Information.
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Has a certain invoice been paid?? Wanna phuck about a bit?? This is the one!
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DF - Display Follow up.
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This shows how far action has been taken and dates when action will be taken
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against unpaid invoices. It comes up with a list with dates and actions. For
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example, if it says 06/06/94 TOS - that means the account's service will be out
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of service as of that date. See BTINFO2 for detailed follow up phucking.
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EIS - Enter ISsue.
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This allows you to log any contact with the account owner. You'll be asked for
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a SOURCE (just stick in a Q). CONTACT TYPE (P for phone). At CSGS stick in an
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N. When it get's to further action, put Y or N whether ya want the 'contact' to
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go any further. At issue owner, Y means it'll go no further, N let's it go
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further.
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EAN - Enter Account Note.
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Obvious.
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EPAY - Enter Payment Advice.
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This is used when a customer rings up and confirms payment has been made etc.
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BT won't take action against an outstanding bill for a while if there is an
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issue (EIS) or and EPAY issue on saying the bill's been paid. Just put that it
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was paid at such-and-such BTShop or such-and-such Post Office by giro to fend
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them off for a bit. Or if you're phucking with some, put something like
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'Customer says bills will never be paid because BT are lamers.' etc. It's
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pretty fun.
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On any issue, it's BT practice for the person who wrote it to finish the text
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with their name. Make sure you know who's userid you're using! That said,
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though, people don't always do this so you'll probably get away with not
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knowing.
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RDI - Request Duplicate Invoice.
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Obvious.
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MC - Change billing address.
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MCBA - Modify Customer's Billing Address.
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Lotsa phun. You'll be asked for the new effective date etc. Just alter the
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field you wanna!
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After changing a billing address, EIS and use ACT05 as the opening category. N
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at the further action means that the address will be left at the one you've
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inputted until otherwise changed! (nice).
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DNN - Display National Number.
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Obvious.
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DIIS - Display Issues.
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Displays a list of all logged issues.
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DNIS - Display Issue Narrative.
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Shows the full narrative when typed next to the short issue description.
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----
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Ok, that's the end of this first file (coz I can't be arsed typing no phucking
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more!). There will be some more files soon when I can be bothered to type them
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up. BTINFO2 will go into detail about billing and how to phuck about with that
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and BTINFO3 will be about how to make your actions look authentic with a guide
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to all categories, BT protocol etc.
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Anyroad up, until then have phun, phuck about, but don't get phucked.
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l8rz.
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EOF.
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