55 lines
2.7 KiB
Plaintext
55 lines
2.7 KiB
Plaintext
To those of you who are considering buying a new or used car...
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If you are even slightly interested in any Subaru products, please read
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on.
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In 1988, my wife purchased a Subaru GL 4WD Sedan. The car was serviced,
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as recommended by Subaru of America (SOA) every 7500 miles. In June 1991,
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with 60,000 miles on the car, we forked out $800 for front brakes (the
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second set) and replacement of both valve cover gaskets due to massive
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oil leaks. Five months later, in November 1991, we took the car back for
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more oil and anti-freeze leaks. As it turned out, the car had blown head
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gaskets and a cracked water pump. The damages that time were $740.
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After that repair, I was obviously a little annoyed. The car had to go back
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3 more times to fix more anti-freeze and oil leaks in the next 3 months, all
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of which were fixed free of charge. But we still smelled burning oil.
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So I took the car back one more time and they finally found it...the seal
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between the engine and transmission was leaking and they wanted another $300
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to fix it, to which I said no way!
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After some fighting and dealing with the regional service representative,
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they offered us a reasonable trade price for our 1988 towards a 1992
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Loyale (very similar car).
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Well, that was last February and here I sit this January, our 1992 Subaru
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with 16,600 miles in the shop having the engine torn down for...you guessed
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it...oil leaks from the valve cover gaskets, head gasket and cam shaft cover
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gaskets.
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I called SOA's 800 customer assistance line to complain. After being called
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back by a supervisor I was told "That's what your warranty is for" and was
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basically brushed off as a complainer.
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But wait, I`m not done yet! My sister leased a 1988 Subaru 4WD Wagon and
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experienced the exact same problems. So did my sister in law. And many
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other people I know have related stories of coworkers and friends who have
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similar problems with their Subarus. What a coincidence! (NOT!)
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Here's the bottom line. Subaru is what NOT to drive. The cars are not
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built well and fall apart regardless of any attempts you make to maintain
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them. SOA does not stand behind its product and refuses to aknowledge that
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there is a problem. Please take my warning. Anyone who does not believe
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me is more than welcome to see all the receipts and maintenance records for
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both cars. I have been burned twice by Subaru and I probably should not
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have bought the second car. But I am intent on informing as many people
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as possible about my experience and would appreciate if you all would relate
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this story to your friends and family before they even consider buying a
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Subaru.
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Thank you for your time.
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Larry Schenk, mc 52-40
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