71 lines
3.8 KiB
Plaintext
71 lines
3.8 KiB
Plaintext
From Exec-PC Multi-user BBS, 414-964-5160
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Bob Mahoney, SYSOP 7/16/87
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IF YOU ARE GETTING GARBAGE ON THE SCREEN, OR ARE HAVING TROUBLE
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COMPLETING FILE TRANFERS:
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If you see random characters on your screen, or if file transfers involve
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many retransmitted blocks or aborts, or if you can only get a good connect
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at lower baud rates, then this help info is for you. There is probably a
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problem in either the quality of the phone line connection you have between
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your modem and the Exec-PC modem, or your modem has a problem, or there
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is a bad modem on Exec-PC.
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FIRST THINGS FIRST: It is unlikely the modem is bad on Exec-PC. If we have
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a bad modem, our callers tell us about it within a day or two, and we replace
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the bad modem. If you have a consistent connect problem, then it is probably
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not caused by a modem on Exec-PC. Also, if you get the noise problems on more
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than one line (node number) of Exec-PC, it is highly unlikely that we have
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more than one bad modem here, so the problem lies elsewhere.
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BAD PHONE CONNECTION: Most of the bad phone noise problems occur on long
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distance connections. We have, however, helped people with bad connections
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on LOCAL calls. You never know when the phone company has provided a marginal
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connection until you start getting problems with your modem. In the worst
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case, you will be able to hear the noise on the line if you pick up a phone
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and hear scratching or hissing noises. If you can hear the noise, call the
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phone company and insist on a fix.
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LONG DISTANCE PROBLEMS: The majority of the noise problems come from a poor
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quality connection through a long distance service. Many people tell me, "I
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use AT&T, so it is not a problem with the phone service." Maybe yes, maybe
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no. ALL long distance vendors, including AT&T have variance in the quality of
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their service. When in doubt, try a different vendor. If you do not know how
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to gain access to a different long distance vendor, call your phone company
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and have them explain it to you. It is your legal right to have easy access
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to alternative long distance vendors.
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Some people have fixed problems by switching from US Sprint to AT&T, while
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others have gained a perfect connection by switching from AT&T to US Sprint,
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or to MCI, or to any of the dozen other long distance services.
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MODEM PROBLEMS: Last but not least, many people have found out their bargain
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modem was not such a bargain after all. If you suspect your modem may have
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a problem, it is best to borrow a friends modem and try it in place of your
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modem. If the problem persists, try using a different phone outlet in your
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home of office, perhaps a different phone line if another is available. When
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the problem goes away, you know what was causing it.
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If it turns out your modem is causing the poor connects to Exec-PC, then you
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should contact the manufacturer, dealer, or distributor of the modem and
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describe the problem to them. Tell them the problem goes away when the modem
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is replaced with another modem. This will convince them to either repair or
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replace your modem.
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PC PURSUIT USERS: Although you may not expect it, PC Pursuit sometimes causes
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line noise problems and file transfer problems. The PCP concept requires
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that 4 modems be talking clearly in order to establish a good connection
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for you. From our recent experience, the connections are not always
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perfect. The usual cause of the problem is between your PC and the local
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PCP modem you are dialing into. Some people have fixed the problem by calling
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Telenet customer support and asking them for alternate access numbers for
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the local Telenet node they are dialing into.
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In every case I have encountered in the past 4 years, one of the above
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techniques has solved the connect problem.
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End of info.
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