88 lines
4.6 KiB
Plaintext
88 lines
4.6 KiB
Plaintext
NetWorld '92, Boston -- February 10, 1992 -- Today, AnswerSet Corporation
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announced several enhancements to Version 2 of Clientele, the company's
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top-selling support automation system designed specifically for managing
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customer support departments and internal help desks. This enhanced
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version includes: a variety of new reports, the assignment of default
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values to fields, copying of custom field information, and the archival or
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deletion of volume events including calls, shipments and feedback.
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Additionally, the audit function for calls is improved, and hooks for call
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escalation are added. Version 2.1 will be available in March of this
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year.
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In addition to tracking call data, Clientele includes a powerful,
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integrated Answerbook. This function captures call data and assigns it any
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number of keywords, making critical information instantly available to all
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support representatives. Customers are guaranteed quick, consistent, and
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accurate responses. Support managers are guaranteed improved performance
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of their departments.
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Clientele is a multi-user application that runs on networked IBM-compatible
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personal computers. It uses the latest database technology to maintain and
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track basic customer information, call records, computer configurations,
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service agreements and follow-ups. Using this software, support personnel
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create a central database of common customer data that can be shared with
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other departments, such as sales and marketing.
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Clientele's installed base includes companies that provide a high level of
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support to customers and employees. The product is used with equal success
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in Fortune 500 firms and young, emerging companies. Major customers
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include Digital Equipment Corporation, EDS (a division of General Motors),
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cc:Mail (a division of Lotus); MECA Software; and Walt Disney
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Imagineering.
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Clientele captures customer feedback
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ExperVision, a leading developer of optical character recognition software,
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uses Clientele to manage technical questions and customer feedback. Bob
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Gibson, Manager of Technical Support, states: "Most of the support
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products we evaluated had cluttered user interfaces. However, Clientele
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has a very clean user interface. This allows our support representatives
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to get into and out of the database very efficiently. They spend less time
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handling the data entry and more time handling additional customers.
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Customer opinion is very important to us. Using Clientele, our support
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staff captures technical questions and critical feedback from our
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customers. This feedback communicates to development, marketing, and sales
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actual customer commentary and gives us the input required for further
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strategic direction of our company. Without Clientele, we could not
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respond as quickly to the competitive marketplace we serve."
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Managers can customize Clientele's input screens and field names to meet
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their department's specific needs. The product includes many modifiable
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standard reports and a sophisticated, easy-to-use report writer for
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generating custom reports.
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Clientele's unique design provides intuitive access to any screen with
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minimal keystrokes. Pull-down menus and context-sensitive help make the
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program easy to learn and use.
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Availability and support
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Clientele's pricing ranges from $5,995 for a five-user system to $16,995
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for 25 users. This pricing includes support for the first year. The
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support plan guarantees receipt of future product enhancements and
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priority telephone support. Training and consulting services are also
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available.
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Company Background
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AnswerSet is a leading developer and marketer of high-performance,
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LAN-based departmental support automation systems. The company's
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management has extensive experience in software support, development,
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marketing and sales. AnswerSet is located in Cupertino, California, and
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markets its products throughout North America.
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AnswerSet, 21771 Stevens Creek Blvd, Cupertino, CA 95014
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408-996-8683
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+---------------------------------------------------------------+
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| From the America On-Line & PC-Link New Product Info Services |
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+===============================================================+
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| This information was processed with OmniPage Professional OCR |
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| software (from Caere Corp) & a Canon IX-30 scanner from data |
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| provided by the above mentioned company. For additional info, |
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| contact the company at the address or phone# indicated above. |
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| All submissions for this service should be addressed to |
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| BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A. |
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+---------------------------------------------------------------+
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