85 lines
2.7 KiB
Plaintext
85 lines
2.7 KiB
Plaintext
WAY NUMBER 1
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Get a phone book or some pages of a phone book so you will have some numbers
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and the person's name.. very important to know the person's name.
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- Call them up
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-- They say hello
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- YOU SAY: Good morning is Mr. Brown in please
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-- THEY SAY: Yes or This is he
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- YOU SAY: Yes, This is Mike Thomas of AT&T Security, I am calling in regards
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to your AT&T Calling Card.
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******************************************************************************
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2 KINDS OF RESPONSES TO THIS:
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******************************************************************************
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(1)--THEY SAY: I Dont have an AT&T card.
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-YOU SAY: Yes but you have a MCI card right?
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--THEY SAY: Yes
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-YOU SAY: OK well I am handling you MCI card.
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** THEN GO BELOW THE ***'s TO CONTINUE
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(2)--THEY SAY: YES THEY DO HAVE AT&T CARD
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******************************************************************************
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-YOU SAY: Ok we are showing an extensive amount of calls in the last few days
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on your calling card and we are just calling you up to verify if you
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are the one who has made these calls or if we have some illegal use
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of your card.
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--THEY SAY: NO or How many calls or I havent used my card.
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-YOU SAY: Well we are showing just over 500 dollars worth of calls in the last
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48 hours. These calls are including international calls as well as
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state to state calls.
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--THEY SAY: NO WAY! or I havent made any calls.
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-YOU SAY: Have you noticed any strange calls on previous bills that you dont
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remember making?
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--THEY SAY: NO we havent noticed any strange calls on previous bills.
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-YOU SAY: OK.. well have you lost any of your cards in the last few months?
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--THEY SAY: NO we have them
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-YOU SAY: Well at this time then I belive there is illegal use of your card
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and we are willing to cancel all charges made to your card, but
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we are going to cancel the card as well and issue you a new card
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and number.
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--THEY SAY: Oh thank you sir.
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-YOU SAY: ok how many new cards will you need?
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--THEY SAY: 1 or 2 etc..
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-YOU SAY: ok at this time I will need you to get your calling card and read
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off the last 4 digits for verification that you havent lost your
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card.
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****** MAKE SURE THE 4 DIGITS THEY GIVE YOU ARE NOT! THE LAST 4 DIGITS OF
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THEIR PHONE NUMBER.. MANY WILL DO THIS TO TRY TO FOOL YA.. IF THEY
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GIVE YOU 4 NUMBERS THAT MATCH THE LAST 4 NUMBERS OF THE PHONE NUMBER
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THEN TELL THEM YOU NEED THE LAST 4 DIGITS OF THE CARD AND NOT THEIR
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NUMBER, HEHEHE.. *******
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--THEY SAY: They give you the numbers
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-YOU SAY: OK thank you, we will cancel all the charges and issue you a new
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card.. it shouldnt be longer than 2 weeks for your new card.
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--THEY SAY: ok thanks
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