257 lines
10 KiB
Plaintext
257 lines
10 KiB
Plaintext
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*******************************************************************************
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-----> DPAK PRESENTS <-----
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SHARP REMOB'S GUIDE TO
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BULLSHITTING THE PHONE
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COMPANY OUT OF
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IMPORTANT INFORMATION
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*******************************************************************************
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Preface
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-------
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In the past, there have been very few good, useful text files. There
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would be files telling you how you should act, how this or that worked, who got
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busted, what this or that acronym stood for, and other things you didn't care
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about or couldn't use. After reading some of the various technical journals,
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phreak/hack magazines, gossip columns, etc., one would come away with the
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feeling:
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"Gee, that person that wrote that really knows a lot (or is good at copying
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manuals)"
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or
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"I really don't care what m0dem rulr's favorite color or favorite movie is"
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Unfortunately, one -WOULD NOT- come away with the feeling:
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"Gee, I really got alot out of this file that I can use, something that will
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help in a practical application."
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This is because, sad to say, these files were written with the idea:
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"Look how cool I am, I know this and I know that" in mind..
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This file, however, is written with the idea:
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"Cool, I showed you how to do this or showed you how to do that" in mind..
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In this file, the following will be covered:
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* The wonderful CSSC and what can be done with it
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* Uses of the LAC (getting numbers from street address, unpub or not)
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* Finding conference bridge numbers
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* Bullshitting the Bell Business Office
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THE CSSC:
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--------
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CSSC stands for Customer Sales and Service Center. There are several of
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these across the country. Each can be reached by dialing a separate 1-800
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number, but the one local to you (or that handles your area) can be reached
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by dialing 1-800-222-0300 (This number appears on the bill you get from
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AT&T, as it -IS- the AT&T billing office). Each CSSC can handle the entire
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U.S., though. Following is what you can get from the CSSC (CN/A numbers and
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ID's, Customer names and addresses, Customer Toll records).
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CN/A NUMBERS AND ID's:
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---------------------
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Call the CSSC, say you are from an AT&T office, say AT&T Northeastern
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Administrative Offices, or something to that effect. Depending on what type of
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person you get when you call, it may be easy or it may be difficult. After you
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identify yourself, say that you were given a bit of incorrect info and need the
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correct info. For example:
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"This is Bob Dwyer from Northeastern Administrative AT&T Offices, and we were
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given a bit of incorrect information from this office. We were given the CN/A
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number for Colorado as 518-471-8111, and that is the CN/A number for New York.
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What do you show as the correct number for the CN/A for Colorado? Could you
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check your HANDBOOK? (All CN/A info is kept in a reference guide called a
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HANDBOOK)
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The same thing can be done for CN/A ID's that is done for numbers.
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*IMPORTANT NOTE one customer service rep, DO NOT LOSE YOUR COOL! If they ask
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you a question that you do not know the answer to, simply say that you must ask
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your supervisor, will get back with them, good-bye. Then, you can call right
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back because you get a different person every time you call.
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NAMES, NUMBERS, & TOLL RECORDS
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------------------------------
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The CSSC also has people's names and addresses cross-referenced by number.
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If you call and say you are from another AT&T Department, say that your
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computers are down, and that you need them to check a number in RCAM
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(pronounced Ar Kam) they should be happy to help you.
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For Example:
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"Hi, this is Bob Dwyer at AT&T Northeaster Administrative Offices. How
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are your computers doing? Really? Ours are down. I have a number here; I need
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you to see if you show it as a live account, because I *believe* that we show
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it to be dead, could you check it in RCAM?
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(Then give them the number, and they will say it is a live account)
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"Really?? Do you show an address, or a p.o. box on that number? What do you
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show as the address, we were sure it was dead? Do you show that as a dupe
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account? (Dupe means duplicate) Who do you show that account for?" etc.
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Again, remember, if you screw up or if they are suspicious, simply tell them
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you must check with your supervisor, hang up, and call right back because you
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get a different person every time.
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At the CSSC, they also have toll records for all the long-distance AT&T calls
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that that person made.
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Simply ask the CSSC rep (after saying that your computers are down) to check
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all the RETURNS on the bill. (RETURNS is the word that they use for calls).
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THE LOOP ASSIGNMENT CENTER (LAC):
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--------------------------------
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At the LAC (an inter-office bell department), they can put an address into
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the computer and come up with the phone number. The person's name will not
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come up; only the phone number will come up. However, you MUST have the full
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street address.
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Here is how you get the # to the LAC
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LAC:
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Call up the Business Office and say something to the effect of:
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"Hi, this is Bob Dwyer with repair, what do you show as the number for the Line
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Assignment Center that handles the Houston Area (or whatever area or prefix you
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need info on)."
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After they give you the number, call up the LAC and say something like:
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"Hi, this is Bob Dwyer with repair, I have an address here and I need to know
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the cable pair and phone number going into that address."
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(You don't really need the cable pair, but if you say cable pair, they are more
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likely to think that you are a phone co. employee.)
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BULLSHITTING BELL, IN GENERAL:
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-----------------------------
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It is pretty easy to BS the Bell Business Office. Simply call and
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identify yourself as a worker in another Bell Office (for example repair, the
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LAC, etc.), state what you need, and they should be happy.
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If you have a deep voice and not a 2600 hz voice, it usually helps. But you
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could always pretend you are a woman if your voice is too high.
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For example, if you need another phone number going into someone's house, anad
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already have of of them, the business office would be an easy way to get that
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information. If they have changed their number to a non-published number, ask
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the rep if they show any ORDER ACTIVITY on the line, for example:
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"Hi, this is Bob Dwyer with repair, do you show any order activity on 555-2344?
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Do you show a C order? (C order means an order to Change service) Or a D order?
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(An order to Disconnect service)."
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If there is a C order, ask them what the C order did, for example, to get the
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new number, or find out what Custom Calling features the person added, or
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whatever.
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FINDING BRIDGE NUMBERS:
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----------------------
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Conference Bridges are very easy to find. There are 3 major types of
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conference bridges. These are:
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1. AT&T Corum Bridges
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2. "Conference System" Bridges
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3. Other bridges that are usually located at Corporation Headquarters.
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To find an AT&T Corum bridge, simply call information in any state, ask
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for the number to AT&T NETWORK SYSTEMS for a major city in that state, call
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Network Systems, say you are from Maintenance and need the number to the
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conference bridge.
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If they don't have a bridge there, ask for the number to the bridge that they
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use. They are very dumb and usually will just give it to you. In fact, you
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may have to explain to the person that answers the phone just what a bridge is.
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If you identify yourself as "formerly of ATTIS Headquarters", that may help,
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because there used to be 2 parts of AT&T, ATTIS (AT&T Information Systems), and
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ATTCOM (AT&T Communications), but they merged.
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As for "You've Dialed The Conference System" bridges, they are manufactured by
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a company called WesTel in Oswego, Illinois. You can call there claiming to be
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with some corporation, and ask for the name and numbers of companies that have
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purchased the bridge to call them and see what they think of it. After you get
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the numbers, you can call the place that bought the bridge, claim to be
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maintenance, and ask for the bridge number. This has worked on 8 occaisions so
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far.
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As for bridges that are located at Corporation Headquarters, all you have to do
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is call the HQ, claim to be maintenance, and ask for the number to the bridge.
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It's as simple as that.
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CONCLUSION:
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----------
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Whew. I hope this file has taught you how to accomplish a great many more
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things than you previously knew how to do. If you didn't know anything about
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what is in this file prior to reading it, then it might take quite a bit of
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time to learn how to do everything in the file.
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My advice is to take one step at a time, master one element before going on to
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the next, and to keep a cool head while trying to engineer someepartments. You
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SHOULDN'T, if you screw up, or if the phone co. employees are uncooperative,
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break down and swear at them or call them names. This will only contribute to
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the destruction of these departments for engineering purposes.
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Please, though, compare the usefulness of this file to other files, and in the
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future, if you should every write a file, please put information in it that
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people will actually find a use for, not just information to show the world how
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"cool" you are or how much you know.
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...................................SHARP REMOB.................................
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.-.-.-.-.!! DPAK !!.-.-.-.-.
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SPECIAL THANKS TO:
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-----------------
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All Past and Present Members of DPAK:
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Supernigger, DP, "ElYtE D00D", Squashed Pumpkin, Linebreaker 504, Lythande,
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Dark Wanderer, *DETH*-2-*J00Z*, R0tTen KuQuaT, Meat Puppet & Lung K00kiez & the
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whole "Money for nothing, everything for free" Crew..
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Special thanks to SSWC for technical reference.
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Special thanks to The Blade.
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Supernigger wishes to thank The Trader and The Metron for advice and info.
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DP wishes to say: Call InterCHAT, 201-861-7680
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The Blade wishes to say: Call the Metal AE, 201-879-6668.
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*DETH*-2-*J00Z* wishes to say: Fuck you Sandinista, Jello, Ground Zero,
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whatever your alias is, you're a loud-mouthed, untrustable, lying bitch.
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ElYtE D00D wishes to thank Chicken Burger for TSPS help.
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This file is not to be used as part of any other publication -Sharp Remob
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