56 lines
2.8 KiB
Prolog
56 lines
2.8 KiB
Prolog
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23 June 1984
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Sir:
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This is one of those once upon a time letters......
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Once upon a time, this writer decided to upgrade his IBM-PC with a hard disk
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option. As prices were dropping almost every week, it became a game to spot
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the ad that provided the most for your money. Everyone who at one time or
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another has gone through this drill and is installing a hard disk will tell you
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that the first concern is to install a 135 watt (PC-XT) power supply. This is
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what I did. The ad's at that time that provided the best deal were PC's
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LIMITED in Austin Texas. I called and ordered a power supply. In a very short
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time, the power supply arrived, was installed, and found to be working. Within
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days, it was noted that the fan on the supply varied in pitch up and down
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almost to the point of stopping. A letter was sent that asked about this
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situation and also asked about more information on their hard disk. The letter
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was hardly in the mail when the fan failed. The power supply was removed and
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returned to PC'S LIMITED with a very detailed letter included that described
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the problem. Three weeks passed with no word. A call to this organizations
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repair facility was answered with "What is your return authorization number?"
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My what!?!
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At this point you should open the 23 July issue of PC Magazine to page 93.
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Be careful now as this is a trick question. What is the smallest thing noted
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in this ad? Give up? It is the 1 1/32x21/32" block with 66 words that spell
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out the terms and conditions of PC'S LIMITED sales. Read it!
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I stated my problem and the fact that I had "failed" to request an
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authorization number. I was willing to bite the bullet and pay the restocking
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fee. "I'm sorry sir, I can't find your power supply without a number." To
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date..... Three months have passed. Three (unanswered) letters, Eight, I
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repeat Eight phone calls with no return calls, and I don't have a power supply
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or my money.
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Not to be outdone, I then ordered a power supply from G&L INC, Anaheim,Ca.
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This one came in and lo and behold it had the wrong Motherboard connector! It
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was a one piece connector meant for a pc clone, not a PC. Five, I repeat Five
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phone calls later and I have received every excuse under the sun and I still
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don't have the right connectors.
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OK fellows, thats it. I work for a large corporation in the United States
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with a very large, company sponsored Computer Club and a very large Fidonet
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Bulletin Board. This letter is being submitted to the following:
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1.To my club newsletter
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2.To PC Magazine
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3.To PC Week magazine
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4.To the Austin,Tx Better Business Bureau
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5.To the Anaheim,Ca. " " "
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6.On the Fidonet Board for nation wide distribution
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Edward G. Kotkiewicz
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1325 Carribean Dr.
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Edwardsville, Il 62025
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