163 lines
7.4 KiB
Plaintext
163 lines
7.4 KiB
Plaintext
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T A L O N 7
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|___| \__| |____| |______| |____||____| |__| \__| |___|
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======================================================================
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talon7.org + MSN BROADBAND MINI-FAQ + talon7.org
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===============| 01/22/03 |==================
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| paranoidxe |
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+=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=+
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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This FAQ is provided to help users of MSN Broadband that are having
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difficulties using the service or getting connected. This guide is
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also for new users who are curious about MSN Broadband and it's
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services.
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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+---------------------------------+
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|~->> SECTION 1 : MSN SERVICE <<-~|
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+---------------------------------+
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[1.1 What speeds does MSN offer?]
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Speeds are based on your local phone company. Below is a list of co's and
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their offered speeds with MSN:
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___________________________________________________
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|Bellsouth | 1500K/256K |
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|SBC | 384K-1500K/128K |
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|Verizon | 768K/128K |
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|Qwest | 640K/256K |
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[1.2 Areas MSN Broadband is Available]
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Arizona,California,Colorado,Idaho,Iowa,Minnesota,Montana,New Mexico,
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Nebraska,North Dakota,Oregon,South Dakota,Texas,Utah,Washington,Wyoming.
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These are areas where MSN Broadband are available, this still does not
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guarentee that you will be able to get DSL in your area, as it also
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depends on your phone company.
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[1.3 How do I switch from another provider?]
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First make sure MSN Broadband is available in your area and that you
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meet the system requirements MSN Broadband requires.
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If you wish to switch from an existing provider you need to cancel your
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existing ISP, this will take up to 2 weeks for them to release your line.
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Once that step is complete, go sign up for MSN Broadband, expect about a
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1 to 2 week waiting period.
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[1.4 How will my internet connection work?]
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MSN is setup like this:
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Your Home >> Phone Co. >> MSN
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Your computer will have direct communication with your Phone Company, the
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phone company will get information from the internet through MSN, then
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transfer the information to your machine. The Phone Company is essentially
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the router, transfering data from both your computer and MSN's Central
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Computers.
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[1.5 MSN System Requirements]
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Windows 98SE, Windows ME, Windows 2000
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166Mhz Pentium or Higher
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16MB of RAM (32MB Recommended)
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170MB available HD Space
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Ethernet or USB Port available
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CDROM Drive (for installation)
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+-------------------------------------+
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| ~->>SECTION 2 : HARDWARE<<-~ |
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+-------------------------------------+
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[2.1 The Arescom NetDSL 860/1000 Modem/Light Meanings]
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PWR: indicates that the modem is turned on.
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DIAG: self-diagnostics for the modem when it is initially turned on,
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this light will be on for a brief moment when you turn the
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modem on, but then it will turn off. If light remains on the
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modem has a problem.
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LAN: indicates that the connection to your ethernet card and the
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DSL modem is functioning correctly.
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USB: indicates the USB connection to your computer to the DSL modem
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is working properly.
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LINK: if blinking rapidly, the modem is establishing a connection with
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the remote computer, if blinking slowly the modem cannot find a
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connection and there is a problem remotely, if solid this means
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there is a active connection between your computer and the remote
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computer.
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ACT: indicates data is being transfered, can also indicate high network
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traffic if the light goes solid a lot.
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[2.2 Checking Arescom Modem Connection]
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This is a useful diagnostics page for your internet connection, it can
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essentially show where you are having problems at, although not in
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plan language. Using Internet Explorer go to:
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http://192.168.1.1/status.html
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[2.3 Accessing Microsofts Reconfiguration Page]
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This page can be used to get new firmware upgrades as well as re-register
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your computer with MSN's.
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https://cpeconfig.dsl.msn.com
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+-------------------------------------+
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|~->> SECTION 3 : TROUBLESHOOTING <<-~|
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+-------------------------------------+
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[3.1 Connection drops when phone is picked up, what's wrong?]
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This sounds like a filter problem, you need to make sure filters are on
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every device in the house that use the same line as the DSL does.
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[3.2 DSL performance is slow, what's wrong?]
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DSL performance going slow can happen for various reasons, here are some:
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- Network traffic is high (no solution possible)
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- Drivers out of date, make sure your network adapter drivers are
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up-to-date.
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- Make sure the filters are installed correctly
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- If a filter is on the DSL connection, disconnect it, and put it in the
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line without the filter..filters can sometimes slow down internet
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connections.
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[3.3 DSL randomly drops me, what's wrong?]
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- Network traffic is high (no solution)
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- Electro-magnetic Interference..specifically in the modem might be the
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problem, make sure there are no electrical devices that may interfer
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with the modem's functioning.
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- Check your Arescom Status Page, if DSL randomly goes on and offline
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then Network Traffic is the problem.
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- If PPP keep going off and on yet DSL is still up, then it may be time
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to call MSN Tech Support.
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[3.4 I can't connect! Help!]
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Open your Arescom Status Page:
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- If PPP is down, but DSL is up..this is a Phone Company problem, but
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call MSN Tech Support and they'll run you through some steps.
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- If DSL and PPP is down, this is probably a network traffic issue,
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you'll just need to wait out the traffic.
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- If DSL is down and PPP is up, this is a MSN Server Side problem, wait
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awhile (30 min) see if it comes back on, if it doesn't contact MSN
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Tech Support.
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- Check your NAT address, if it starts with 65, you will need to reconfigure
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your modem by going to the MSN configuration page. Anything other than 65
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will function just fine.
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[3.4 Check MSN Network Status]
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http://supportservices.msn.com/us/netstatus.asp
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for a basic overview of the MSN Network
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http://support.msn.com/networkstatus.aspx
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for a detailed view, you must log-on with your membership information,
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then select MSN Internet Access from the menu. Here you will see specifically
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what areas are having problems.
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[3.5 Contact MSN Support]
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Accounts, Billing, Password Resets, Tech Support:
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(800) 386-5550
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Hearing Impaired TDD Device:
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Customer Service/Billing - (866) 271-7577
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Tech Support - (800) 877-9580
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